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The council thinks their job is focus on Culture, City Employees, Internal Processes, Customer Interaction and Spending Money to achieve the goals!
This is the kind of "clap trap" that is developed when an organization hires a high priced "touchy-feely" consultant who conducts a series of feel-good team-building meetings.
Where are the items that a city government should really be focused on? A specific reduction in crime rate per capita? A reduction in travel time between two locations? A reduction in traffic tickets per capita? A reduction in response times for the fire department? And finally, how about a reduction in taxing and spending per capita?
The council should be striving to make city government minimally intrusive into its citizens lives while performing their basic duties and responsibilities.
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