Georgetown Needs to Improve Customer Communication

Your erstwhile blogger experienced an electrical outage today at about 5:30pm. Luckily we determined that the outage was confined to the local area. We determined this by driving around and saw stoplights working among other things.

We assumed that neighbors had reported the outage and indeed they had as within an hour a service truck was at a local electrical distribution/transformer complex.

After about 1.5 hours I logged onto the Georgetown Utility website to see if any information was being provided. Here is what I found;

REPORT AN ELECTRIC/WATER OUTAGE

 Please call us at any time to report an electric or water outage at (512) 930-3640.

Additionally, during an outage, you can follow the City of Georgetown Facebook page for updates.

At the Georgetown Facebook page there was no information posted about the outage or when it was expected that service would be restored.

Fortunately, about 1 and 3/4 hours after the power went off, service was restored.

As of 3 hours after the power was lost, no information has been posted on the Facebook page.

At this time of year with temperatures exceeding 100 deg. F, the City should provide timely information about electrical outages and when service is expected to be restored.